| rev:text
| - Well Raintree Auto Body, get ready for your second bad review.
I was in a collision about two months ago. We were referred to Raintree from our lawyer, who may or may not have worked with them before. A few things about Raintree for anyone who might consider working with them:
Our Lawyer told us that someone from Raintree would be contacting us to make an appointment for our car to be repaired. First off, that NEVER happened. When I called Raintree to make the appointment myself, a man answered the phone and could not sound more annoyed to have to be taking a call. I told him I was referred to them by my Lawyer and wanted to get my car in for repairs. His exact reply was "OK". That's it. I had called at the beginning of November (i think it was like the 2nd or 3rd) and when he replied with a very uncaring OK and no other information, I asked if I could bring in my car on the following Wednesday (I called on a Monday). He said "well we don't have any openings until the 18th". OK....you could have said that in the beginning but whatever I'll brush it off. "OK," i said "Can I schedule an appointment for the 18th". His reply was "sure". Now, I'm a lady who doesn't mind a man of few words but when it comes to the service industry I prefer my men to be a little more...informative. Anyway the conversation goes on like this...he said "sure" and then stopped talking. I asked him "OK do you need any of my information?" Keep in mind up to this point he hasn't asked for my name, how I heard about them, my type of car, what damage was done..nothing. He asked "what kind of car for you have" I told him. "he said, just come in on the morning of the 18th with the paperwork from your insurance and we will take care of it". I then asked him if he needed my name or anything like that. He sighed (annoyed I can only assume) and took name. I let it go thinking, no big deal some places aren't very big and may not have a computerized scheduling system or whatever. Moving on...
The Thursday before my Monday appointment I decided to give Raintree a call to confirm my appointment and find out exactly what they needed me to bring with me. The phone was answered by Kara or Keri (I cant remember her name exactly) and was told that she didn't have me anywhere in her system for an appointment on the 18th and that they needed to have my paperwork from the insurance before they could get the car taken care of. Now this interaction and this woman is the ONLY reason this company is getting two stars and not one. She was INCREDIBLY helpful and got me all situated so I could keep my "appointment" on the 18th even though she didn't have me in her system. She was super helpful and friendly. In the end I was able to bring my car in when I was originally told to and that all worked out.
OK so I dropped my car off on Monday the 18th and start going over the paperwork. I was told that it should only take about 3 days for my car to be repaired. HAHAHAHAHA three days my butt. It ended up taking 3 weeks,no exaggeration. At first they told me it was because there was more damage then they originally thought and they needed the insurance to come out and reappraise the vehicle. No big deal, I wanted all the damage to be repaired not just some of it so I was patient. I was told they wouldn't have the car ready until after Thanksgiving. Frustrating, but alright.
Delays happen, I am a reasonable person who is very patient and understanding so I'm not griping about that and as frustrating as delays are it would not be the reason for a bad review in my eyes. What really ticked me off was the total lack of communication from Raintree. I was told that I would only have the rental car paid for by the other insurance for 4 days so when day 4 came and my car wasn't ready I panicked. I called Raintree and was told they are taking care of it and it shouldn't be an issue. Which was great, they did take care of it but NO ONE called me to tell me it was going to take longer than the anticipated amount of time to fix my car. Also, the Monday after Thanksgiving I had to call them to find out what was going on with my car, I never received a call saying it would take longer at that time either. When I called that Monday and spoke to Phil (the joke I was working with) who said it wasn't ready and he will touch base with me on Thursday and the car would, hopefully, be ready by Friday. This Monday morning I had to call them again because, surprise surprise no phone call from Phil the previous week. I called and left two messages and didn't received a call back until Tuesday saying I could come get my car.
In conclusion, these people are terrible at letting you know what is going on with your car and I also experienced the same thing Scott M did with low fuel in my tank and my mirrors readjusted. I didn't think much of it until I read his review. I will be placing a complaint directly with the manager.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)