Made a reservation 2 weeks in advance for a 1 way from the airport. The price came in too high, so I called to cancel. The gentleman said that they would honor the same price as a cab, so I went ahead with the reservation.
The day of the pick up - I was 30 minutes late on my arrival flight and NO ONE was waiting for me! I was on a very tight schedule, so that's why I chose them over a cab!
I had to wait - when I specified that my flight came in at X time and I was on X flight! They told me that they would track my flight and be there waiting for me NONE of which happened!
VERY DISAPPOINTED in this service!!!!
Only kudo I can give out is that the driver was great once he finally picked me up!