Had an interesting experience at scarpettas last night. After doing a lot of research on the Internet, we made reservations there for our 21st anniversary. When we arrived we were told their kitchen was closed due to a "mishap" but we could order from an alternate menu. We were a little confused but decided to go ahead since we were all dressed up and ready to eat. Once we were seated and looking at the menu, we realized that they were serving food from their sister restaurant next door. We were very disappointed since we've read so many good things about their food on yelp. Then they brought out a complimentary appetizer which was very good. Had the meal and then they brought us 2 delicious desserts, one had "happy anniversary" written in chocolate on the plate. Very nice. Then the big surprise came when the waiter informed us that the meal was on the house!!! Totally unexpected! maybe the waiter sensed our dissappointment earlier in the evening, but we hadn't complained at all.
So... I can't give an honest review of their food. However, the fact that they gave us our meal free says A LOT about how they feel about their customers. Very classy. They made things right in a big way.
As for ambience... Very classy, dark, contemporary and cool. They sat us by the window with a nice view of the bellagio fountains.
Again, can't tell u about scarpettas food, but how can I not give them 5 stars when they treated my wife and I so well.