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  • We made reservations over 2 1/2 weeks in advance to celebrate a special occasion. We had been wanting to try the restaurant for quite some time and were excited about it being so close to our house. The reservation asked for special requests, so I requested a booth. Most of the space is booth or counter seating with the exception of a few two tops. Since we were celebrating a special occasion, we wanted a more relaxing and private table rather than to just sit at a counter. Also, the 2 tops are very small and we had intended on order several small plates and wine pairings, which a small two top table could not accommodate space for. On the day of my reservation, I received an email stating that we could not have a booth. I quickly called the restaurant and David was actually the one that picked up the phone. I explained my situation and was still told that I could not have a booth. I explained that I had made my reservations so far in advance, and that we were celebrating a special occasion. David informed me that he keeps his booths for larger parties on the weekends and couldn't have one tied down just for two people! He also informed me that he does not reserve tables on a first come first serve basis, which leads the question, what is the point of a reservation? He offered me either a very small 2 top or counter seating. I was extremely disappointed with how rude Mr. Clawson spoke to me, and treated me as if he could care less that we dined at his restaurant that evening. Part of providing good customer service is to manage customer expectations. If you can't accommodate a booth with almost 3 weeks advance notice, then someone should have contacted me prior to that evening. We reserved a babysitter and were literally given hours notice that our reservation could not be honored. We ended up canceling our reservation and dining at one of our favorite spots in Las Vegas. Thankfully we live in the land of thousands of restaurants. Trying to sustain a 5 star restaurant in a local neighborhood is challenging. If neighbors and local customers continue to be treated poorly, I have serious questions at the sustainability of this restaurant, regardless of how good the food is. Unfortunately, this is not the first reservation issue that I have read about. I hope they fix the problem before they eliminate their clientele.
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