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  • I've heard nothing but great things online about Chipotle and because the obsessive fan base, I was dying to try it. First, I approached the cash behind a paying customer to place my order. After tending to the lady in front of me, the cashier walks away and begins to give another staff member some instructions. So I wait. And wait. There are three other staff standing around and I wait. The cook comes out of the back, arms laden down with supplies and catching my eye offers assistance. I start to give my order, and he indicates I'm in the wrong spot. I needed to have my food made then pay. I walk to the other end and stand in front of a girl that had been there the whole time. Would it not have been common courtesy to say, "When you've decided what you want, come see me at the end sir"? But maybe I'm just grouchy cuz I'm hungry. I ordered a steak burrito, white rice, black beans, guacamole, corn, and medium heat. What a mess. The steak was good. The rice was stone cold. Not room temperature, chilled. I'm assuming that's how they serve it.(?) The rest was blah and wet. The tortilla was soaked and the whole thing started to fall apart immediately. These guys have never heard of slotted spoons? I had to hold it with one hand and eat the filling with a fork as the tortilla disintegrated into a glutinous mess. So the burrito is out. I will always give a business the opportunity to win me back. So the next time, I will try something I can eat with a knife and fork. Burrito Boyz is still heads and shoulders above the rest in my book.
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