This is a pretty nice Nordstrom. Comparing it to other Nordstroms that I've visited nationwide, it's definitely on the smaller side, if not the smallest that I've been to. However, though smaller, the customer service is just what you'd expect when visiting a Nordstrom -- the best in the business. I've had two very positive customer service experiences here: one when looking for preemie and newborn size baby clothes and another when shopping for Sorel snow boots.
My only negative experience at this store was when trying the cafe a year or two ago with my best friend. I had a great experience at a cafe years and years ago in Tampa and told my friend she'd absolutely love it. Well, we ended up picking out Panera-type sandwiches that were nothing spectacular. They were not as good as Panera and took three times longer to receive at a 50% greater cost.