TWC customer service is horrendous. Since November my bill is wrong and I haev had 5 people on phone and their online chat say that someone will get back to me via email with a resollution and noone ever gets back to me. I even stopped by one of their offices in Matthews NC and the lady said I will send an email to the appropriate party and someone will get back to you. I was a loyal customer for 12 years paying over $100 a month for that time period. Now I switched to Directv and back to Vonage for phone and no complaints there at all.