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  • I normally am a HUGE fan of Captain Steve's but the treatment we received today at the Fort Mill location from Manager Becky and employee Sue Ellen was horrific! We chose Captain Steve's to celebrate my sister earning her Bachelor Degree from college and thought that a Family restaurant would be the best place, unfortunately we were wrong. As our meal was ending our table of 16 people was approached by Becky and Sue Ellen where Becky proceeded to tell us that we were causing patrons to leave because we were loud. Hmmm, now we were sitting right at the kitchen as seen in the photo and I have never been to any Captain Steve's or any other family restaurant where you could hear a pin drop. If you have ever been to Captain Steve's it is not a quiet place there are large families all over the restaurant, conversations taking place, children playing or crying and laughter, none of these are whispering actions or scenarios.  Manager Becky was rude unprofessional and unkind to tell a family they were the cause of patrons leaving (which was untrue). Later we were told the patrons left because they were ready to go and that no patron reported leaving due to us. Several of the waitresses apologized profusely for Becky's inappropriate and unnecessary action.  We requested our checks ($300 plus) and left immediately.  Our family will not frequent another Captain Steve's. Collectively we spent well over $300 today just to be mistreated for no solidified reason.  While you hate to think it was a racially driven scenario it definitely crosses the mind. It crossed mine!! What a shame! #PinkIsLove  #FormerCaptStevesFan Video of the noise level posted.
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