This is my local B&N and though I usually order books online because it is easier and cheaper I needed a book quickly because I was meeting the author and wanted to get a copy signed. I called my B&N, told them what I was looking for, they found it while I was on the phone, put on hold so, all I had to do was show up at the register pay and go.
Now if they could just get the price point at the store in line with the on-line price...I can dream!