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| - As a family of 5, frequent customers of steak and shake and new to the area...We decided to give this location a try. Unfortunately, after the experience I had this evening, I cannot see us returning.
Upon entering S&S at 5:45pm, I approached the counter ready to order my family takeout. There was 1 girl at the front who was taking care of another customer. No problem, I can wait. Upon waiting for a few more minutes an elderly man approached the counter and cut in front of me in order to pay his bill. I didn't say anything to him as he was elderly & I'm patient. Of course, the cashier didn't even bother to say that I was first (no big, i suppose) & proceeded to check him out. She was having difficulty with his coupons & requested assistance from an employee named Ashley. Ashley was extremely rude and angry. She told the cashier she couldn't help her, rolled her eyes at the elderly man and slammed the cash register shut doing something else. She stormed off saying "I can't help you right now" in an angry tone. She went over to the other side of the restaurant to where she very OBVIOUSLY was gossiping about the elderly man to another waitress as they both looked around the corner in disgust. The cashier apologized to the elderly man on behalf of her rude coworker, "Sorry, she just has a lot of things to do.". UM NO? Don't make excuses for her. Her attitude was unacceptable.
Eventually, a manager assisted the cashier with the mans coupons and I was next. Or so, I thought. Another employee handed the cashier the phone & told her to take the order. She looked at me, knowing I was next, and said "I know you let that older man go in front of you, but I am going to have to take this phone order. I can't keep them waiting." WHAT?! Um okay?? So that is TWO people that steak and shake decided are more important than me? As the cashier was taking the phone order, yet another employee approached the second register. Finally! I would get to order... right?? NOPE. Another customer was standing next to me & she asked him to come forward. WHAT seriously? Eventually, as THREE customers were served before me.... I could finally place my order. And I did so, without problem. 10 minutes later, my order arrived & was ready to take home. By this time, it was 6:15. I am sorry but it should NOT take 30 MIN for a take out order of 3 kids meals. But the service of this place was unacceptable. I didn't even get a single "sorry"!.
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