The Hotel itself seems nice. However, the service we received from the Del Mar Lounge was terrible.
We came to the Hotel to meet some friends on Friday June 19TH. My wife and I sat down at the Del Mar Lounge Bar. It took 5 minutes before we were acknowledged, despite the fact that there were several individuals working behind the bar. The eventual greeting was curt and there were no smiles!
I began to play the machine at the bar and it was sticky and dirty. The buttons on the machine were sticking. I told the bartender about it and he proceeded to dunk a rag into warm water, wring it out and he passed it over the bar for me to wipe down the area myself. Ridiculous. In the meantime, the other bartender watched me wipe down the bar as he stood there and talked to an individual, that appeared to be a regular. The bartender was telling him how excited he was to be attending the EDC event on Saturday! No effort was made to accommodate us and we had to ask every time our drinks ran dry for another.
We also noticed that the cocktail waitresses had to wait several minutes to even be acknowledged when they were waiting for the bartenders. And thus, their guests had to wait a long time for their drinks!
When I asked "Chris" about the lounge, he was rude and non responsive.
We were disappointed with the experience.
The overall hotel experience may have been good, but we deiced not to stay there!