I find this location a bit crowded. They certainly pack a lot of stuff into the floor space that they have here. Considering this location is at Eatons Centre they should have a larger location.The Starbucks is very busy as well & it's hard to get a seat as individuals who want to just sit & work will occupy a table for two for hours. I will say though that all the staff I've encountered here are nice.
This place gets crazy busy during the Christmas rush & the line to cash out is always ridiculously long. I think it was a miscalculation on their part to put the cash right in the middle of the store. Better to have it to on a side wall side so it doesn't impede people from trying to get to the displays. But I suppose if their aim is to make it difficult for you to leave (hence increasing the chance you'll buy more stuff that catches your eye) then they have successfully done that.
I avoid this location during Christmas as it's too much of a madhouse for me. Years past when I did come here during Christmas I would have to endure long line ups & end up leaving really annoyed. No thanks.