I am use to waiting for hours with out being told when I will be seen, but in June I had a filling and a temporary crown put on. In the beginning of July I had the permanent crown put on and I asked when I would be able to floss between the tooth with the filling and was never given an answer. After having the permanent crown put on with no numbing I tried to ask Dr. Hart a question and she treated me like I had no right to ask her anything. So a week after that I e-mailed a list of questions like, AGAIN... when will I be able to floss between my teeth again, when will my headache go away and when will the actual site of work stop hurting. That was on July 7th. After no answer by e-mail or phone by July 17th I e-mailed again. Still no answer. On July 24th I spoke to the woman who says she answers all of the e-mails and that the e-mail info@montecitodental-lasvegas.com is not their e-mail and has not been for months. That there is a new e-mail that mysteriously does not appear on any of the websites including their own, but I was told it is on their new appointment cards. Also they don't check the old e-mail or have a way of forwarding it because now they have the new one...montecitodental@yahoo.com. I forwarded my two other e-mails to this "new" e-mail and still never got a reply. However even though I expressly stated that I did not know if I could trust the Doctor to repair the issue with my teeth stemming from the work they did, the woman on the phone insisted that I still needed to come in. So I needed to come in to check out a problem the Doctor was already aware of when I actually left last time and would never give me any answer's to any questions about? I took more time off of work and went back and the Doctor did fix my ability to floss problem which in turn made my constant headache go away. BUT... On my way out, I asked to see these new client cards with the corrected yahoo e-mail and was told they are not in yet. So every card on the desk has the old e-mail. I pointed out that that is not what I was told and she apologized that I was given the wrong information. Well that is not the same as an apology for outright lying to me and trying to make me feel as if I was the one with the wrong information all along, but now you see the standards the staff are held to by the doctor. So If you like long, waits, never having a question answered and you are comfortable with being lied to then this is the perfect Dentist for you!