This company doesn't even deserve one star. The other negative posts are true- no desire to do good in their profession, simply make money off of people. Business is business, get that. But when you over inflate an estimate merely to pocket $125 for a bogus "service" call, that is not good business practice. DO NOT USE KEEN!! There are many other businesses offering better services without the shadiness- stick to them! DO NOT USE KEEN!!! You will kick yourself in the behind if you do.