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  • I have mixed feelings about this dealership. I did get a great price on my used car, but I don't think they actually inspected my model year 2012 vehicle. This created a possible safety issue for my family. The hood shook violently as I was driving a week or so after buying the vehicle. This event happened during high-wind conditions as I was driving down the freeway. It turns out the previous owner had apparently replaced the hood and grill, but did a very poor job of replacing the parts. Only one bolt kept the hood latch secure, and only one screw kept the front grill in place. Whatever may have transpired to require a replacement of the hood and grill was not reporting in the CarFax. I think you could argue for or against the idea that the dealership should have caught the problem, but I can say the mechanic I visited to fix it at a competing dealership noticed the problem immediately upon opening the hood. The Honda West dealership is a high-volume, low-margin operation and you can get great pricing on new and used cars compared to Findlay. I would caution every prospective buyer to pay attention to the standard dealership tactics. They will try to squeeze as much profit out of the transaction as possible. They are not your friends. The advertised price is really only an incentive to get the buyer into the showroom. The moment you decide on a car and a price they begin to wear you down with various options and fees. Don't let them do it. Stick to your plan, and be prepared to walk out. The most irritating thing about Honda West, however, is the Arbitration Agreement they try to make you sign. This is a recent trend in the industry where a dealership will try to get you to sign an agreement stating that any legal problem between you and the dealer will be heard by an arbitrator outside of the traditional legal system. Usually, in hearings like this the deck is stacked against the consumer in favor of the dealership. I absolutely refused to sign this piece of paper, and I walked out of the showroom. They flagged me down and allowed me to purchase the car without signing the agreement. If you see car at Honda West and like it, go ahead and buy it, but don't let them take advantage of you, and stick to your guns.
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