Dirty, old, beaten up cars. A full size car happened to be a dirty (sticky stuff inside) old Chrysler 200 without Bluetooth, rear view camera but with broken trunk, 60k miles, scratched all over. Brake light was ob all the time. At the time of rental I was told there were no other full time cars and offered "an upgrade". The next question was:" Will you purchase basic, extended or full insurance? " Of course, I said "none", and the associate tried to convince me that my credit card does not provide the coverage (in fact it does). That did not work;) Of course, I took videos of the car before and after the rental. Taking two shuttles is a pain too, but that was the least of the worries. Summary: do not rent from this company.