| rev:text
| - Went for a late dinner with a few of my friends, as we had been to the place before a couple of times and had decent experiences in the past. It's just standard Chinese food, just a safe choice and usually made because we're too hungry or unable to drive anywhere else. No complaints in the past though.
This time, we decided to not dine family style and ordered individually. I had the BBQ pork noodle soup, which came out quickly and was good. It could have been hotter, but tasted nice and had a good amount of pork and noodle. Two of my friends chose to order General Tso chicken on fried rice. The two orders came out relatively quickly and they enjoyed their meals, although commenting that the sauce was a bit too sweet in comparison with other General Tso chicken they've had. The waitress was friendly and even humoured my friend when he made a lame joke about working there since he wore a shirt that matched the orange of the servers'.
The trouble came when my other friend decided he wanted some chicken pad thai. He had waited to order, as he was not sure if he wanted to indulge, and did so as we were halfway through our meals. Again, the food came out quickly. It smelled terrible. We're used to the smell of pad thai, but this smelled like something was spoiled. Upon tasting it, my friend spat it out into a napkin. We called the waiter over and asked if maybe we can order something else in it's stead. He went to bring over the manager.
This guy walked over looking displeased and asked bluntly what the problem was. My friend didn't want to seem rude and say he thought the food was spoiled, so he said that "it was not what I expected to get when I ordered it" and again asked if he could perhaps get something else. What came next was probably the worst manager interaction I've ever experienced. He got rude with us and started saying "so? You ordered pad thai, this is our pad thai. What were you expecting? So what do you want me to do about this NOW?" He even went so far as to say, "what? Should I have to eat it instead?" The whole time my friend felt extremely uncomfortable under this barrage of questioning, and after the interrogation, he just mumbled that he didn't need anything else. The manager then told us that if we didn't need anything else, that he would get our bill and asked if we were paying by card, basically ushering us out. When we responded that we did, he said "follow me" and walked away to the register. As we gathered our things and was deciding who was picking up the bill, he came back and condescendingly told us that we had to follow him to pay, like we were wasting his sweet time when he had been gone for all about 20 seconds. I followed him up to the register, and throughout the entire transaction, had to listen to him justify the fact that he was upset because now he had to throw the food out. In a small bit of redemption, they didn't charge us for the pad thai and we left quickly.
Good servers, standard food (stay away from the pad thai though), but TERRIBLE management. Will not be spending our money here anymore because of the last point, opting for any other generic Chinese food place in the area, even if it's a bit of a drive away.
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