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| - New tenant here. I held off on my review for awhile as I wanted to ensure their follow up after lease signing was as quality as the experience was leading up to the keys.
So far, I have not been disappointed. With in my first few weeks I probably called the front office more than your average new tenant just to be on the safe side with a few small issues I found after our first inspection. I never once waited for a call back, felt I was burdening them, or was in any way dissatisfied with my experience.
The lease and lease signing process were both pretty standard. I worked with Verna for lease signing who was top notch. She was patient during the lease signing and allowed me to get a quality understanding of any items I held concern with.
Sabrina was my appointed rep for inspecting the property and handling any concerns I had over the first few weeks. Right from the get go, she made the process easy. The delivery guys for our new furniture showed up a few hours earlier than scheduled. At the time, Sabrina was doing a pre inspection of the house which required it to be completely empty and vacant. Instead of doing what was to be expected (telling them to come back later) she actually went through the trouble to convince them to wait for the inspection to be completed and for me to arrive then called me and gave me a heads up so I could hustle to the property. The company, I later found out, is known for delivering off schedule and then charging a redeliver fee so she saved me a few bucks.
The house was in good shape when it comes to all the major points of interest (appliances, carpet/flooring, heating, water, etc). We did encounter a small issue with the garage door opener. Although I was able to fix it myself, I felt giving Nicklin a heads up in case it became a recurring problem would be a smart move. Not only did they offer to send out someone (I declined as I believe my simple fix did the job), but they also agreed to add it to the lease notes so I would not be held responsible down the road if my handy man work wasn't quite good enough.
Obviously a lot of things can go sour between tenant and land lord / property manager, but as of now I have nothing but good things to say about the team at Nicklin. If you're reading this review, then that hasn't changed. My advice during your search for a rental would be to get on the phone with them, be sure you understand your lease (just like with anything), and make your own judgement based upon the people you work with. If it's Verna or Sabrina I can vouch from first hand experience you will be satisfied.
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