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| - The Service at this dealership is the worst I have ever seen. Long wait, half done service, additional charges, all these things you will get in this place. My car battery was dead, so went there to get it replaced and also wanted to get Oil change done. I bought an Oil change package which included 3 oil changes including parts, labor, tax and everything. My car battery was 25 months old, so they told that I will have to pay a prorated price for the new battery since the warranty period of 24 months is over. I agreed to that and before doing the service they gave me a price including everything. I asked multiple times if this is the out-of-door price and the service guy told yes. They took more than 2 and half hours to get these done on a regular weekday. That too I found later they did not top off the fluids which was included in the Oil change package. After coming home when I carefully looked at the bill, I found the charges were different than what they have quoted me. I went back to the place and requested an explanation of the charges. The service guy who was dealing with me called another person and he tried to explain me that the prorated price of the battery is different. And there are additional taxes on top of that. This was clearly different from what they have quoted me before doing the service. After talking to them for more than 30 mins, another person came. He looked like the Service manager and told that he heard everything and he agrees that it was their mistake that they gave a wrong quote but he will not do anything to correct that. I asked him why Customer has to pay additional amount for their mistake. And to my surprise, he said that is how it is. He was rude and clearly stated that he will not do anything else even though I had to pay more from my pocket. Clearly they cheat Customers by providing incorrect information before service and charge different after the service is done. Stay away from this place. Normally after the service, every Customer receives a survey email to provide feedback. They have not send that to me as they already know what feedback they expect. But I will make every possible effort to spread these words through different channels and media to make people aware.
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