I'd been to the chain pet stores getting fish for my son. I got bad information or no information and ended up killing fish because of the bad information. They sold me tropical fish but when asked if I needed a heater, thermometer or anything beyond the tank, food and gravel I was told "no, not with those types of tropical fish.". Boy were they wrong (both Petsmart AND Petco employees told me similar stories). Six dead fish later....
I finally remembered seeing Pets Inc over on Mill and Southern and stopped by the store to talk to someone about what had been going on with my freshwater fish.
Pets Inc was FANTASTIC! Not just one person, but every person that was working in the fresh water area that day was so very helpful. They weren't just there to make a sale. Matter of fact, they wouldn't LET me buy fish that day as they went through a protocol that I needed to follow with my tank to prepare it for new fish.
They were extremely patient with my young son, even when he had tons of questions that many would find bothersome. They took the time to really listen to both of us and to give us their time, great information and a boost of confidence that we so desperately needed in the raising of fish.
I highly recommend Pets Inc. to anyone needing a great pet store run and staffed by people who have the knowledge to back up what they sell.
We won't be going anywhere else for any of our fish/reptile needs.