I made appt for my wife for annual wellness exam and also told receptionist who answered phone that she would need blood work(CBC and lipid panel) . PA Richard Vause did a few perfunctory things and then they asked her if she wanted flu shot and having ears cleaned out for $40. This place is always upselling. When it came time to get blood work they tell her lady who draws blood is on vacation! WTF. Why didnt they tell me that before I made appt since it was for the next day. I asked Vause about this and he wouldnt even look at me. Just said he isnt in charge of scheduling. Receptionist said she didnt do it(it was Gitta) and I could just make another appt or walk across street to Quest and wait another hour. Vause is totally unemotional and uncaring and staff is incompetent. RUN ! RUN ! RUN from this place.