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  • I went to Hillstone with my parents last weekend for lunch, my dad had made a reservation for 11:30am and we were seated right away. When we sat down we were greeted right away by someone and she said she'd be right with us. A few minutes later a different person came to the table and said they would be our server and that "they would be taking care of us" we placed our drink order with her. A few moments after that we had another server change and a different person came over to deliver the drinks and said that she "would be our server and would be taking care of us" so we placed our meal order with her. Then the FOURTH person came to our table and introduced himself and said that "he would be our server and that he would be taking care of us" we asked why we had four server changes in the first 10 minutes of sitting down and he said that it had to do with when he was scheduled to come on and that we were seated in his section. Now I actually used to work at Houston's in San Francisco on the Embarcadero, which is owned by the same restaurant group, and I'm pretty familiar with what is considered spec, and four different servers within 10 minutes is not how it's supposed to be done. Nevertheless the server that we did have was AWESOME. I wish I could remember his name, I think it was David? Maybe Brian? He made up for all the server changes, he was kind, attentive, and the rest of our meal everything was seamless. I had half of a my burger left and he even offered to give me a side of fries to take home which was very thoughtful. I had the other half of my burger and the fries later in the day and everything warmed up nicely and was just as delicious as when I was in the restaurant. Our server saved the experience that day at Hillstone for us. Having frequented Hillstone, Houston's and Bandera we always find the food delicious, you won't be disappointed.
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