Khatera is AMAZING! This was my first time at this spa and it absolutely will not be my last! Khatera is so sweet and genuine. She really listened to what my skin care concerns were and she just went to work with her magical hands. She is really professional and she knows what she is talking about. During the incredibly relaxing facial she explained what she was doing, what product she was using, and why. She's incredible. I hate extractions but when she did them it was nearly pain free. She even so kindly and generously went above and beyond to help get my face under control for a special event... it has only been 2 days and my face already feels as though it's healing, the redness has gone down, and my skin feels so refreshed! HIGHLY recommended, and I will be looking at getting a package deal/membership! Also the spa was super clean, the whole staff was nice, the whole experience was just amazing! And the products are heavenly! Khatera helped get me on an incredible regime, she was so patient explaining everything in detail for me!