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  • Theo was great and honestly only reason I bought from them as overall experience was a mixed bag - beware of old school tactics and triple check all documents and numbers they give you They have typical setup where sales consultant goes to sales/finance manager to "approve" a price but require a CC deposit before they are willing to talk price (I agreed knowing I could walk and they had to refund me but with a bit of hassle) but this is shady in this day and age IMO They like to deal in biweekly payments and couldn't do monthly for a lease (deliberate or not? And say for only $10 more a payment etc). I said I wanted to deal with purchase price of car and discounts/incentives. Of course they try to roll in the "discount" amount including all incentives whereas I broke it down btwn mazda incentives and discount I wanted from them Agreed on price/discount and off to the finance manager! and woops!! they "forgot" the upgrade to mazda discount and added it back in after i noticed it (by adding up all the incentives/discount amt I wanted lease protection and specifically asked if it covered scrapped mirrors and curbed rims and they said yes the lease protection will cover it and add it on for $10 a payment which I agreed, gave me pamphlet and went home. Saw that the lease protection was from FCPP and didn't cover scratches if it's to the paint or bumpers and didn't cover curb rash! Sent email saying it wasn't what we were told we were getting and they agreed to take it off but offered the mazda appearance protection package instead which covers everything i asked for will cost more (extra $16 a payment for 48 months). Said I'll think about with intention to decline as it's too expensive when buyback is only $10k In October, leasecash increased and I emailed asking for my lease to reflect that and they agreed. emailed saying car was here a month later and i let them know i've decided not to get the lease protection. Time to pick up car after a month. They "forgot" we had wanted to not move forward with the mazda wear protection and included it for $1555. I said I didn't want it, tried to persuade me to get it and I said no. Went to amend the agreement and then came back and said if they gave me back x discount would I take it, offered a number and they accepted Went to process the refund (from initial deposit they wanted to talk price minus first month payment ) and somehow plates and sticker for one year was $237? When it's $177 according to govt website but I let it go (maybe a charge I didn't know about? But no paperwork given) and drove off Overall, expect stereotypical dealership experience, suggest most people do online sites like APA, unhaggle and get all numbers in writing and review multiple times before signing and ask for documents for review for any additional add ons you buy to know you're getting what you asked for
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