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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I had an amazing 2-night "stay-cation" this weekend and absolutely love this hotel. If you're looking for a fun pool party to enjoy with close friends, absolutely get a room here. Unfortunately, my fairy tale stay ended abruptly when I went to the lobby on Sunday morning to ask for a few trash-bags for dirty laundry. I was told my the front desk that my credit card had been declined, so my room key was deactivated and I was not allowed to do anything until they had another card on file. My embarrassment and panic quickly turned to anger when I realized that my card was getting declined due to a fraud block my bank had placed on my account after the W made 3 separate charges totaling over $1,100. Do NOT disrespect me by saying "we need a new credit card because yours got declined" when you charged me over $1k in error. After the manager, Jilly, looked into my situation I was showered in apologies and was told that she had no idea why I was charged so many times or what the charges were for. In the interim, my room key was deactivated, I couldn't use the elevator to go back to my room, where my girlfriend and dog were waiting for over an hour while this situation was resolved. I had an amazing stay at your hotel, but unfortunately the billing/collection issue and the embarrassment of being told that my card was declined (due to being VASTLY and erroneously over-charged) left a horrible taste in my mouth. I was offered no restitution other than a "sorry for the inconvenience".
http://www.openvoc.eu/poi#coolReviews
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