My fiancee and I went there the other night and had a rather poor experience. We walk in and were seated by a young man. Roughly 10 minutes had gone by and we still hadn't even seen our server to give him our drink orders. Since we were on the patio, we thought maybe he didn't know we were there. When he finally does come, it's the same guy that sat us (so he obviously knew we were there). He's fairly quick with bringing out the water and pizzas we ordered, but then he disappeared again for about 15-20 minutes. We finally had to get one of the bussers to grab our server because we were done eating and wanted our check (we'd finished 10 minutes prior to asking for him). All in all, the food was good, but the service was awful.
EDIT: I have contacted Brixx, as requested, and they have not responded back. It's nice of them to "make an effort" to reach out, but doesn't help if they don't actually follow through.
EDIT 2: After my initial edit, the manager contacted me again and sent us some vouchers to give them another shot. We haven't gotten by there yet, but we may give them another shot to see if our experience was a fluke or not.