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  • I must say ever since we got our first Lexus from this dealership the quality of service has really dropped. No matter which salesman we meet now days they are all very cocky and in general not helpful. Me and my family have had two cars from this dealership so we wanted one more. But no matter how many times we told the requirements to the salesman he always wanted to steer us to something else. And then after 2 hours of finally getting what we wanted and negotiating numbers it was closing time so we had to come in the morning which is fine. When we went in the morning we want to take a look at the car yet we keep getting the run around so we say no we want to see the actual car I'm purchasing which makes sense. My one ground requirement was that it should have built in navigation and not the mirror navigation. Thank god we didn't sign any papers because the car we were working on numbers which they told us continuously it had nav, all of a sudden didn't have it. So I had a set price in range and then we ask to see other cars then with the nav and he starts bringing us quotes for $60 more than we negotiated for the other car. No apology for messing up, no hey let's see what we can do to fix our mistake but a quote that was $60 more a month with more of a down payment. I literally just got up and left. I Called Lexus of Las Vegas. Don Turner helped me out (best salesman I've met at a dealership, not cocky and actually helpful and friendly) and we closed a car in less than 2 hours with all my specifications and the color set of the car I wanted, in my price range. Lexus of Henderson lost a loyal customer today. Even if I have to drive 40 minutes across town to go to Lexus of Las Vegas, I will do so from now on.
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