I saw so many good reviews for this place & wanted to try them out. I called and booked appointments for 12 pm a week in advance. I called the morning of to confirm and asked if it would be possible to come in half an hour earlier. The lady said sure, the earlier the better! So we showed up at 11:30 for our appointments. She said they were behind and to wait 5 minutes. No problem. My friend did not get her manicure until 12:30 pm. I continued to get pushed until 12:45 pm. That's almost an hour after my appointment was originally scheduled and more than an hour after I arrived after being told I could come in early! There seems to be only one lady who does tips and she had two other clients that she was going back and forth with while I was waiting. So unprofessional. My nails were then very rushed and turned out very badly. The shellac was bumpy and the nails were filed very unevenly. The design is nice but not worth the wait and the bumpy shellac ruined it on a few nails. I will not be back. Do not expect them to be on time even if you book an appointment.