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| - TLDR; Waitress messed up, copped attitude and insisted we ordered wrong, tried to charge us more for food we didn't order, tried to make the excuse that it was busy (it was half maybe 2/3 full), served subpar food and insisted it was fine. Just... No.
I had eaten here a few times and found it comparable to Jim Chai Kee (in jubilee square) and my MIL was craving wonton noodles for mother's day so came here on the Saturday evening last week.
It started fine, we were promptly seated and the waitress was quick to take our order. In hindsight should have asked her to repeat the order but she said "okay so total 6 items" which was correct so we just said yes.
The food came out promptly too, and the first bowl was fine, the second bowl was wrong. They gave us wonton noodle soup when we ordered wonton lo mein. So we politely told them this isn't it and sent it back. They simply poured the soup out, put the noodles on a dry plate and re-served it. As you know, noodle soup and lo mein are different, the noodles are supposed to be much drier when served lo mein style. They insisted it was fine at first but eventually relented and then served us wonton lo mein properly.
During this time, a third bowl came fine along with our veggies but the last bowl was wrong as well. They got fed up and brought the order bill over and claimed that was what we did order. Basically insinuated we were trying to pull their leg. The entire table of 4 adults had heard my husband order and he ordered exactly what we wanted. (His Chinese is only so-so so I always listen to him order carefully to make sure he didn't mess up)
They eventually served the correct item after much heated discussion and we ate and left.
We noticed the portions have decreased, less noodles than before and the soup is not as flavourful as when we first tried it. (This was noted before they messed up)
Such a disappointing meal especially since it was for mother's day and they got her meal all wrong and then gave her attitude for it.
Am never coming back. Go to Jim Chai Kee.
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