I ate at this establishment tonight and ordered the Oso Buco. IT was very bland, the overall service was sub par. The waitress indicated that she would call someone from the kitchen to address my concerns with my meal. That person from the kitchen never showed up. She was late with my drink and well we never saw her most of the night. You'd' think after I did decide NOT to tip the waitress that perhaps that would ring a bell in her mind ..."hmmmm...wait a second, this customer did not tip me...I wonder why?..hmmm..."
I'd give II Fornello a few tips. Greet your customers when they come to the front door and upon leaving. Make it a point of truly trying to satisfy your customer and not just pay lip service. Have management walk around and ask people how their meal is. None of these tips are novel , they are common sense if your running a restaurant.
I use to be impressed with the level of service a year ago but its gone down hill ever since. No one really comes by and truly cares whether your happy with your meal.
I'd think twice about going here again and would not recommend this place to others. Luckily Richmond Hill has many other choices for restaurant's to offer. I'd recommend others to try Faro Via, Felini's, or Marcello's (in Woodbridge) as better alternatives.