I bought a Porsche in Las Vegas in December 2012. I flew into Las Vegas on Saturday and picked up the car to drive back to my home in Northern California. The seller recommended buying new front tires for the trip, so I found this Big O Tires service center was open on the following Sunday. Sunday morning I took the car to Big O to get new tires. They were very helpful and prompt. I noticed that the tire guys were debating how to lift the car, but I wasn't concerned, since I had good experiences in my hometown with a Big O franchise.
I got the tires mounted and balanced and went on my way. I drove back to my home in Northern CA and parked the car in my garage. I kept the car in the garage for several weeks during the holidays. One morning I went to the garage and looked over the car and noticed there was damage to the lower fenders and rocker panels on the driver's side. I looked at the passenger side and there was damage as well. Though not as much. The damage was obvious to me as being from the car being improperly lifted at the lift points without proper clearance from the fenders/rockers.
I notified the Big O service center and the "regional manager" got back to me. He said that I should take the car to my local Big O so they could inspect the damage and take photos. I did so. He then said that I should get repair estimates for the damage and send the estimates to him. I got two estimates and sent them to him. BTW, both places I got estimates from immediately recognized the damage was from improper lifting.
The Big O regional manager did not contact me for several weeks. Finally, I emailed him asking for an update.
The regional manager said that based on his investigation, THE DAMAGE WAS ON MY VEHICLE BEFORE IT WAS SERVICED BY HIS STORE!!!.
I WAS SHOCKED.
I couldn't believe that Big O would claim that damage was already there.
I, unfortunately, may have no alternative but to file a claim in small claims court. I can't believe these guys would not admit they damaged my car.
If you use this facility, make sure you check your car for damage before you leave their store.