We had 2 good experiences and 2 bad. I will not be bringing my dog back, or refer anyone. The first bad experience my dog a Labradoodle his face looked almost as if he had been cut. I sent them pics and they said it was razor burn. It was raw. Today he went back for one more try. I req a different tech and his eye is very red and irritated. U sure from shampoo or if he got poked.