I know I've talked about the staff here, but I just need to repeat how AWESOME they are. The experience is always what I'm looking for!
Just recently, I asked to see the nutrition label on the flavor syrups, because it's not listed solely on the website. The barista was nice enough to hand it over--AND helped me figure out portion size, because it's listed as 2 Tbsp, not X "pumps" which all of us SB addicts know is the barista measurement unit. I usually get two pumps, so she put two pumps in an empty cup to show me how much it was(approx. 2tsp, in case you're curious). Thanks, Lily--you rock!
Taking the time to do little things like that is top notch service.