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| - I hate how I am forced to give this location a star; they don't even deserve that honestly. If I had to explain this location is a simple phrase it would be "bad customer service."
I walked into this location to pick up a Dr. Brown "y" nipple for a bottle I purchased at this location previously. I waited for the only person on the sales floor to free up for 20 minutes. The associate seemed to ignore the fact that I was waiting for help.
After running out of patience, having the sales rep ignore my need for help, and finding the product was not on the shelf myself, I figured I would see if they could check back stock at customer service. I timed my wait in line, because the poor service I have received in the past. I was the only person in line, and waited 11 minutes before I was contacted by an associate to assist me. During that period the manager was talking to an angry customer on the phone, both checkout lines were at a stand-still waiting for the manager for assistance, and I still had not been contacted. Finally, one of the waiting associates paged the sales associate to the customer service desk to assist me.
I asked if they had back stock of the Dr. Brown "y" nipple, the associate simply stated "no we are out until Tuesday's truck. They might come in then." Overall, I waited half an hour to be told they didn't have it, and receive a maybe we will get it Tuesday answer. No offer to check other locations, purchase the item online, or even an alternative. I hope this store goes out of business; I would even take a RadioShack in its place. At least they have batteries that are priced reasonably.
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