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  • First impressions are really important. I try not to make a judgement too quickly, but in this case... My appointment time was 10am. They said to check in at 9:30am since I'm a new patient. I arrived and checked in at 9:30am. There were 2 other people in the waiting room. At 10:30am, I'm called back for vitals and put in an exam room. Said exam room was in desperate need of vacuuming. What appeared to be cracker crumbs were all over the floor. There was a good layer of dust on the desk and the white walls were really dingy. at 10:45am, someone comes in and introduces himself as a medical student who is helping the dr. Med student takes my history and looks at my chart, then basically tells me that there is no problem and I'll just need to come back to keep an eye on what brought me there in the first place. Mind you, this is a specialist and I've already been referred to them from a primary care because we've been watching and now things are concerning. So med student leaves and says dr will be in shortly. 11:15am dr comes in. does the history and chart business. orders tests and affirms that things are concerning. Sends me on my way. So i check out, and i ask the front desk girl if the imaging center that the dr has written a referral to is on my insurance. She is seriously bothered by my question. I explained that I don't want to leave there with the referral, call to set things up only to find that they aren't covered, then have to go back to this office for a new referral. Then I set up my follow up appoinment. I honestly ask if being an hour late is normal for them, and if so, I'd like an earlier appointment time so that I don't interfere with my other scheduled things. Front desk girl again is bothered and says "fine, how's 9am?" I don't think it's too much to ask to have an appointment be on time, especially when they insist you show up early. I also think a dr's office should be clean. And I also think that a dr's office should employ people that have good people skills. I'll be finding a new specialist very soon.
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