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| - Ugh, I dislike writing bad reviews! Trust me, I really wanted to like Ice Pan
First of all, it is almost IMPOSSIBLE to find this place inside of Harrah's! Seriously! No signage on the casino floor. I know this is not necessarily Ice Pan's fault, but they need to address this.
When you finally do reach the second floor, the place looks awesome. They had two employees making ice cream from scratch in cold pans.
However, it takes FOREVER just to make one customer's ice cream! Be prepared to wait a half and hour or more if there a couple people ahead of you.
Like other Yelpers mentioned, the manager/cashier/owner guy is VERY talkative. While he seems cool at first, he does all this hard selling (explains the calorie difference between regular ice cream, shows you fresh strawberries, etc). After about two minutes, it gets really old. He makes weird jokes while you are waiting and tries to have you do all these bizarre handshakes. I was chatting with a client of mine on my cell phone, and the manager guy wouldn't leave me alone! Seriously, it is one thing to be friendly with your customers, but if I'm obviously busy on my phone, there is no need to constantly annoy me!
After waiting another 15 minutes, an employee finally started to prepare my ice cream. I ordered decaf coffee with soy milk, raspberries, chocolate chips, and strawberries. The base mix she started with came out of some sketch machine (didn't look as "natural" as the manager was saying it was). About 5 minutes later, it was near completion. She added the fruit and chocolate chips in and then asked "Would you like coconut? It will taste yummy!". I can't stand coconut and replied with a clear "No thanks.". She continued making my ice cream and then tossed a bunch of coconut in like it was no issue and said "You'll like it!". Are you kidding me? I paid a crapload of money for this "trendy" ice cream and she just throws coconut in after I say I don't want it?! At that point, I just took the ice cream and left. I wasn't interested in waiting any longer.
On top of the whole situation, the actual ice cream was also disappointing. It tasted worse than any other regular ice cream. Honestly, aside from cutting calories, I would say it tasted like something I whipped up at home in two minutes. Definitely not worth it!
Ok, here comes the worst part! I read in some brochure they have after eating a significant amount of my ice cream that it causes "accelerated bowel movements". They claimed this was "natural" and "healthy". Let me tell you, my stomach was so BAD the whole night! I couldn't stop using the restroom.
All in all, save yourself the time, money, frustration, and bowel movements and head to one of the many ice cream shops inside the other resorts (the cafes inside the Bellagio have excellent, fresh ice cream with professional employees!).
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