Went to this highly recommended hot pot place with 7 friends last night. The service was horrible. Only half of the food came. We kept ordering and the food kept NOT coming. At 8pm, the server had the guts to come tell us that it's time to leave (first seating 6-8pm). We told him that half the food we ordered never came and we kept reminding various servers. We were totally neglected. It seems like the restaurant's strategy is to drag on till the time is up and kick you out without providing the food.
This place is more expensive than most hot pot places. We expect better service and food quality. Service ... sucks. Most servers didn't know what they're doing. Unlike other hot pot places, the soup and drinks (most come with basic drinks) cost extra. The menu also lack luster, offering less choices than most hot pot places. If you're allergic to MSG, please stay away from this place. I drank buckets of water last night and so did my friends.
The only plus is that the decor is better than most other hot pot restaurants. But the washrooms do need attention in terms of cleanliness. Will any of our party of 8 go back again? For sure NO! Do yourself a favour and stay away. On a side note, I have never been to this plaza, there is a nice and quiet T&T Supermarket there which I'll visit again.