My 6S Plus was not working correctly so they swapped it out for me. The back up on my phone froze(that's what the tech said exactly) so I was not able to use the most recent back up. IF THE TECHNICIAN WASNT RUSHING ME WE COULDVE DONE THE BACK UP AGAIN FROM THE OLD PHONE! But he already wiped out my other phone. I lost a ton of information! The worst part about it The "lead technician" Nathan Dahan was pointing the fingers at me saying "you returned the phone to us, didn't you"! I did return it because it wasn't working correctly not by choice.... This is not the right way to handle an angry customer who just lost a ton of info, considering it could've been fixed ! BAD, BAD! The manager I spoke to Scott was very nice and apologetic, that made me feel a little better.