We are from AZ. While on vacation in Colorado my husband had a heart attack. We came back home and he couldn't wait to get back to Sante of Scottsdale. Spent a month there in 2013 after a stroke and we could never say enough positive about his stay. This visit was not positive in ANY way (except for his night nurse Ruby who came on duty well after the chaos was in play). I have been my husband's caregiver for about 10 years but unfortunately had to go to the ER and then to the hospital the day of his admission. My son took him and admitted him but had to leave when his 3 year old became extremely fussy. When my husband called me he was crying and hyperventilating. Had been trying to get assistance and was ignored over an extended period of time. Trying to get pain meds, needed help to get out of his uncomfortable wheelchair and into bed. My husband had wheeled himself down to the front door waiting for someone to come get him. I was unable to reach our son Son so I had to check myself out of the hospital against the doctors orders (which means I will probably have to pay for my very short stay there and the ambulance ride that got me there) and call a very good friend who came and got me and then we went to pick up my husband at Sante. I should have read these reviews on Yelp from other unsatisfied loved ones before making arrangements. Very sad and disappointed. Hope Sante can be fixed but I am afraid we will never use them again.