I had my oil changed in Denver by a competitive store. I drove down to Phoenix and found my 6 year old Explorer to be leaking oil all over the garage floor. I drove over to this store today and explained the situation to the assistant Manager, Ray. He was very nice indicated that he would personally take a look, but it would take 20 minutes before he could begin. Sure enough after 20 minutes, Ray put my Explorer on the floor and found my problem. The other guys had put a broken gasket back on the drain plug when they changed the oil in Denver. It took Ray about 10 minutes to fix the problem. He then told me that there would be not charge for fixing my truck. WOW! I really have to give it to these guys. I wish I lived here year around. I certainly would be their customer.