We have been to this location many times. Never a problem. Even though it is an older location, the food is usually fresh and tasty. The workers seem to appear out of nowhere and take dirty dishes away as fast as you move them to the side of the table.
The ambience is terrible, too much noise and plenty of crying babies and noisy kids. But its a cheap place for families and they have to eat too!
The best time to go to get a table is to avoid the crowds at lunch and dinner. If you show up for a late lunch at 2:30pm versus earlier at 1 or 2pm it's easier snagging a table and no wait. For fresher offerings, it's better to go for an earlier dinner, around 4:30p.m.
The last few times we have been going, I have noticed that some items aren't as tasty as before, like the macaroni and cheese. And some other items. I wish they would go back to quality instead of quantity.
I would go to this location again though.