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| - We used to stay at here every year for our anniversary, but the last year we had a few bad experiences. First off they changed the TOP OF THE WORLD's food and it is not as good as it used to be. We used to have our anniversary dinner here every year since before my husband proposed, and every year after! That is till last year. That was 6 years!! We also loved the menu at Roxy's Dinner and had gone there every chance we got, but for the rest of the hotel forget it. I don't understand why they can't keep a record of returning customers preferences!? I had to tell them every time that it was our anniversary. At The SWAN hotel in Orlando we dropped a bottle of wine coming into the hotel in front of a valet and he found out that it was for our birthday celebration and when we got back from our day at the park there was a bottle of wine similar to the one we dropped, with a happy birthday note!!! Now that is customer service!!
The year before last I booked the sweet heart suite and when we got there that was not what they gave us. I called down and told them the room was the wrong one and they said it was my fault, that I booked it wrog. They did try to make it better (after some arguing) and gave us a different room. Which was great! It was a suite that looked out right onto the Sky Jump. It tickled me to watch the people as they went by my window all day and night!! I laughed every time. I love it so much that I asked to book that same room for when we return, the lady said no problem that we could get that same room. I paid the higher price so I could have the SAME room!! When we came back they didn't give us the same room! They put us way on the other side of the hotel! I told them it was the wrong room and that I wanted the same room we had last time, that the lady I booked with said we could get the same room. They said that that room was rented out but they could put us in a room near it, I said the whole point I wanted that room was so I could watch the people fall past my window!
The room they gave us you could see the jump unless you pressed your face to the window and only just barely. The room smelled when we walked in, there were stains on the couch, mold all over the bathroom shower, and dirty feet print on the bottom of the tub! I wasn't going to call again because it just seemed like there was no use. Then, they called us and told us that we can't stay our whole stay in that room because they had a VIP coming that was going to be put into that room. Now that really chapped my hide!!! I told them "So you are saying this person is more important than us??!! They basically told us they were, and we were out of the room. I told them I wouldn't be coming back, and that they might want to rethink putting their "VIP" in that room!
For even cheaper, $16 a night, we stayed at the Boulder Station Hotel & Casino that has newly renovated rooms, and the restaurant has phenomenal food! So if you don't care about staying on the strip stay at the Boulder Station Hotel & Casino.
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