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  • I'll get my complaints out of the way. I hate resort fees. It's so deceiving, you think you're getting a good deal then you're hit with a $25 or sometimes even more resort fee. Why can't they just do a straight forward price? That's why I like booking with Harrahs properties. The other bad thing? Our room keys stopped working after a housekeeper walked in at 10pm. Okay, first of all, if I wasn't so tired from walking around and not having slept the night before, I would have flipped out and called management on her. She had no business in our room and didn't even do a courtesy knock, just slipped her key in and let herself in our room. WTF?! This is also the first hotel I've stayed at where they don't have a double lock on the door that will let you prevent such housekeepers from disturbing your privacy even though you already have the do not disturb sign hanging on the door knob. Now that that's out of the way, here's what I liked: - Newly renovated rooms! Comfy bed, oh my! Flat screen and rather beautiful decor. Love the shades, we left it open so when I woke up at the crack of dawn, I enjoyed the view. - Grand Pool: wow, wow, and another wow. Considering that this is the first time I've ever been to a Vegas pool, I was rather impressed. Multiple pools and a lazy river? Yes, please!!! We took a lap at the lazy river and it was really fun. We didn't even have floaters, just walked and sometimes swam and floated. All their pools are 3 1/2 feet deep from what I saw. - Take the customer survey. Not only do they give you a 20% off on your next stay, you might even get a reply addressing your concerns from their management. Right now, they are undergoing renovations and are pushing reservations by offering 15% off and free buffets with two night minimum stays. Sorry MGM, can't say I'm a fan of your resort fees!
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