The massage studio is very clean, inviting and relaxing from the moment you walk in the door. You are greeted by a very friendly and courteous staff. But their customer service starts before that... They will send you a confirmation email regarding your appointment, and a reminder phone call the day before. That is huge for people with a busy schedule. My family and I have tried multiple massage therapists and they all have been great! They are very good at adjusting the massage to your specific needs. This is the only massage studio that has earned my repeat business. Love them!