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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • In short: Individuals with disabilities are not only an inconvenience but worse yet a laughing stock to the staff and the manager at Shake Shack. Went here tonight (Sunday 8-13) for a late night burger after a movie. In the past, on our visits to Shake Shack we've enjoyed good food and at least mediocre customer service. Tonight as we left the restaurant just after 10 pm, we found the front door locked. One of the female staff members behind the counter informed us that we would have to go to the door on the far side of the restaurant. We told her that it would be easier for us if we could just unlock it. She said no, but seeing the twist lock we unlocked the door. I held up my cane and informed her that it was difficult for me to walk far. She glared, shook her head, rolled her eyes and walked away. I walked out the door, rethought it, and decided it would be good to get her name to complain formally to management the next day. Upon re-entering the restaurant, another female worker informed me that the other female worker who rolled her eyes "didn't hear." Shocked, I informed her that I held up my cane, and I know she saw it as she was staring straight at me. The female worker who rolled her eyes and glared came out, telling me that she couldn't hear. I told her I knew she saw my cane. She quickly informed me that she had epilepsy, a matter entirely beyond the point, and would never discriminate. I asked for her name, and she went for the manager not telling me. The manager finally came out and apologized for the discriminatory and out rightly rude behavior. He informed me he would speak with her, yet he also was not wearing a name tag and did not give her name or his own. Names are apparently top secret as it allows them to continue a history mocking customers - something that became very visible after scrolling through only two pages of reviews on this location. As we drove off, she had her arm slung on his shoulder and the two were laughing their heads off. One day they will know what it feels like to walk in my shoes. Everyone, as Joe Kennedy stated, will be brought to their knees one day by a diagnosis or accident; it's sad that these two are so incredibly callous individuals that even that may not help them to feel empathy towards others.
http://www.openvoc.eu/poi#coolReviews
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