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| - If I could give ZERO stars I would! This business is a joke! I decided to purchase a Groupon from this business for my fiancé and I to have a creative date. I made the mistake of purchasing the Groupon before scoping out the business or looking at the reviews. After I purchased the Groupon I decided to call the business to get more info as sometimes there is "small print" on Groupons. A lady answered the phone... I kindly said "hello how are you" she replied "OK how can I help you?!" she seemed to be bothered, busy or just be an old bitter lady. I asked her how the Groupon would work and she explained that I needed to make an appointment to be in one of her classes. The classes would be a group class and she said she did not have slots open for Groupons until a month out. This was disappointing but I thought "what the heck, I already bought the thing" so I asked her to book us. She made a very rude "ugh" sighing sound and asked me to hold because she was in the middle of something. Totally unprofessional! If she was in the middle of something she shouldn't have answered the phone so that she wouldn't be rude or she needs to get herself a receptionist if she can't handle answering phones! She comes back on the phone a few minutes later, again making rude sound effects (not necessary) how is it I am helping YOU with YOUR business and you want to be rude?! Truly makes no type of sense! Anyhow she gave me a date and time. We were booked for a Saturday morning class and I hung up. At the time I did not live in Arizona and this was a long distance relationship, so I planned my trip to PHX for this weekend to enjoy this date. A month later My finance and I were ready to go to the class I woke up excited and looking forward to having a nice, interesting and fun date. Interesting was all it was! The location was about 40 minutes away from where he lived so we left early just in case there was an inconvenience on the way. We arrived 10 minutes before our booked appointment and upon entering the business there was a class going on with about 8-10 people. We stood at the front desk for a few minutes unacknowledged. After 3 minutes of not being greeted or asked if we needed help, I decided to walk up to the class to ask for assistance/guidance as our appointment was about to start. A lady walks up to me and says "what can I do for you?" Again, rude! I let her know we were there for an appointment and that we have a Groupon. She walks away and as she is walking away from me she is speaking and saying that there is no way that we have an appointment because Groupons are not booked at that time and that she has another appointment coming in at that time. She gets her calendar book out and points to the date. I see my name CLEARLY on there and pointed it out to her. She then says that is not me. I was like "what?!, that is my name on there!" She tells me "It must be another person with the same name" OK, another person with my EXACT name? What are the odds? LOL if my name was Jane Doe, I might agree with her. I felt we were in the twilight zone. At this point I was fed up with her lies and attitude! From the moment she saw us she was nonchalant, rude and unprofessional to say the least. We felt discriminated! I advised her that we didn't even want to take her class and that we would simply like to be refunded the money. She began to talk over me and not allowing me to finish what I was saying. Mind you there is a class going on a few feet away and she seems to not even care about her attitude in front of those people. She blatantly told me she was not giving me my money back and I could re-schedule my class. I told her "ok, so reschedule means you acknowledge this was my appointment" she stayed quiet as if she did not know what to say. That is when I realized this lady is not all there and she is being racist. How can you reschedule if you weren't scheduled to begin with?! So we walked away and decided to call Groupon instead to complain and get the money back. I immediately called Groupon and made them aware of what happened and let them know how this lady was running her business and using Groupon, a reputable company. After being placed on hold for a few minutes (to investigate) the agent advised me that the lady/business owner marked my Groupon as "used" that I had "redeemed" the Groupon. She not only is rude and a liar but now she committed FRAUD! Like really? Anyhow after more explaining, Groupon decided to refund my credit card and it was over with. I would NEVER recommend this business to ANYONE. It was the absolute worst and all I wanted was to have a fun date. Instead it was the worst and the most annoying part was that we drove all that way (40 min) for that type of treatment. Honestly I believe the lady was being racist and discriminatory towards us. DO NOT GO HERE UNLESS YOU LIKE BEING TREATED LIKE CR
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