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  • I went to pick up my daughters cake that I pre ordered for her 13 th birthday. They messed up the order and said I would have to wait 30 minutes for them to fix it. I noticed they had a free bundtlet for birthdays so I asked to get her one and she asked for my ID. I said she's 13 so she said well then nothing. HORRIBLE CUSTOMER SERVICE initially. I went back in and explained the situation and manager took care of it promptly. It's not the initial issue but how it's handled when a customer says wait this isn't ok.
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