They sat us right away, which for a Saturday night, we thought there would be a long wait. So that was great. The waitress kinda explained to us about how the pizza cook time works (45 minutes to an hour) which we understood. So we put our order in for a medium stuffed deep dish and waited. She was very nice in keeping us updated on how far along our pizza was coming, and refilled our water regularly. When it finally came to our table, it wasn't hot. At all. It wasn't even warm. The onions were raw and cut into huge pieces (is that the Chicago way?). We ate it anyway because we had waited for so long. I would probably recommend to just get the grab and go downstairs or get the frozen pizza you can just cook at your home. At least then you know you will be getting a hot pizza.