I rented from this location with no issues the first time around. Second time around I ended up cancelling my reservation and going to a different location because the staff there pissed me off before I even got the car.
I understand that as a business you need to upsell certain services and upgrades in order to make money. That's fine. But when you blatantly lie to my face in order to make a couple more bucks off me, I find that extremely insulting.
I had a reservation for Friday to Sunday booked. On the phone when asking for a pick up, I changed my reservation to Monday instead. When I got there, I decided I didn't want to keep it until Monday anymore and stated so to the man who was helping me. His coworker, a woman, interrupts him and says that I should just keep it until Monday because they would charge me the same for keeping it until Sunday since they are closed. I asked about after hours drop off and she said that it doesn't matter because they won't check any cars in until Monday and I would be charged for that day anyways.
I asked her twice to confirm and she said yes even though
1) I have dropped off the car on a Sunday at that same location before and was not charged for an extra day.
2) On the phone earlier, someone from that same location informed me that after hours drop off works by leaving the car parked, the keys in the drop box, and THEY WOULD CHECK THE CAMERA FOR WHAT TIME I DROPPED THE CAR OFF AT.
Unfortunate that they have some really nice employees there (the younger guys) because this kind of shady business is really off putting. I will definitely never use this branch again.