I loathe this bank. I can't wait to move my accounts to my Airline Credit Union. Their fees are ridiculous and they always freeze my account when I'm out of town. Terrible phone customer service! I called one time to get my routing number, so I could pay my mortgage. This evil troll on the phone was very condescending, and made it difficult for me to get the routing number. I understand they have to follow security measures, but even after I had verified my social security, address, full name, and the last three transaction I had done. She still would not release my info. She said for security, she wanted the last payroll deposit. WTF? Was this woman clueless or just on a power trip? When I told her it wasn't possible since I wasn't able to access the Internet at the moment. She gave the "oh well" attitude. Frustrating to say the least! I had to get a supervisor to get my routing number. I can't stand this bank!